Refunds and Returns Policy for HS Traders Safety Equipment
Effective Date: 30 October 2024
At HS Traders Safety Equipment, we are committed to ensuring your satisfaction with our safety products. If you are not completely satisfied with your purchase, our Refunds and Returns Policy provides guidelines on returning products and obtaining refunds. Please read this policy carefully.
1. Eligibility for Returns
We accept returns for physical products under the following conditions:
- Defective or Damaged Products: If your product arrives damaged or has a manufacturing defect.
- Incorrect Product: If you received a product that does not match your order.
- Return Period: Returns are accepted within 14 days of the delivery date. After 14 days, we cannot accept returns or issue refunds.
2. Return Conditions
To be eligible for a return, products must:
- Be unused and in the same condition as when received.
- Be in the original packaging with all tags, labels, and accessories intact.
- Include proof of purchase (order confirmation or invoice).
3. Initiating a Return
To start a return, please follow these steps:
- Contact Customer Support: Send an email to hssafetybiz@gmail.com with your order number, a brief description of the issue, and any supporting photos if the product is damaged or defective.
- Return Authorization: Once we review your request, we will provide you with a return authorization number and instructions on how to return the item.
- Return Shipping: Customers are responsible for the return shipping costs unless the product is defective, damaged, or incorrect. For eligible returns, we will provide a prepaid return label.
4. Processing Returns and Refunds
- Inspection and Approval: Once we receive your returned product, our team will inspect it to verify it meets our return criteria.
- Refund Issuance: If approved, a refund will be issued to your original payment method. Please allow up to 7 business days for the refund to be processed after receiving the returned item.
- Non-Refundable Items: Shipping fees are non-refundable unless the product was defective, damaged, or incorrect.
5. Exchanges
We currently do not offer direct exchanges. If you need a different product or model, please follow the return process and place a new order for the desired item.
6. Fees and Costs
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
- Restocking Fees: We do not charge restocking fees.
7. Non-Returnable Products
Certain products are not eligible for returns or refunds. These include:
- Items not in original condition or missing parts not due to our error.
- Any item returned more than 14 days after delivery.
- Clearance or final sale items, as indicated at the time of purchase.
8. Contact Information for Customer Support
For any questions or concerns regarding returns, refunds, or to initiate a return, please reach out to us at:
HS Traders Safety Equipment
Address: Basement, Nishter Rd, opposite Bank of Punjab, near Railway Station, Garhi Shahu, Lahore, Punjab 54000
Email: hssafetybiz@gmail.com
Our support team is here to assist you and ensure a fair and smooth return process.
9. Policy Updates
We reserve the right to modify or update this policy at any time. Changes will be posted on our website, and your continued use of our services after any modifications constitutes your acceptance of the updated policy.